Chatbot Information & Our Commitment to Your Privacy
Welcome to JusticeJourney! We're glad you're here. To help you navigate housing and eviction issues in Wake County, NC, we offer the JusticeJourney Bot, an automated assistant. We want you to understand how it works and how we approach your privacy.
What is the JusticeJourney Bot?
The JusticeJourney Bot is a tool designed to provide you with general information about tenant rights, the eviction process, and local resources based on North Carolina and Wake County law. It can help guide you to relevant sections of our website, explain common terms, and point you to helpful templates.
How Does it Work? Is it an AI that Can Make Mistakes?
This is a very important point. The JusticeJourney Bot works based on pre-programmed conversational flows and information that has been carefully curated and reviewed for accuracy based on publicly available legal information and resources.
- It is NOT a generative Artificial Intelligence (AI) like ChatGPT or other large language models that create new text from vast datasets.
- This means the JusticeJourney Bot does not "think" for itself or generate answers on the fly in a way that could lead to "hallucinations" or factually incorrect, made-up information.
- Its responses are based on the specific information and pathways we have designed for it, drawing from the content you see on this website and other trusted sources.
- Our goal is to provide reliable, pre-vetted information, not to create new content dynamically.
Does This Bot Take My Data or Use It to Train Itself?
We want to be absolutely clear on these points:
- Your Data Does Not Train AI Models: Your individual conversations with the JusticeJourney Bot are not used to train any artificial intelligence models, including any generative AI or large language models.
- Pre-Programmed for Specific Information: The JusticeJourney Bot operates on pre-programmed logic. It follows defined conversational paths and selects responses from a specific set of answers that have been written and reviewed for Wake County housing and eviction topics.
- No Independent Learning from You: The bot does not learn, adapt its core knowledge base, or form new opinions based on your individual conversations. It is a tool designed to provide specific, pre-vetted information within its carefully defined scope.
- Different from Generative AI: This makes the JusticeJourney Bot fundamentally different from AI systems like ChatGPT that generate creative text, can hold wide-ranging open-ended dialogues, or might produce unexpected or 'hallucinated' (made-up) information. Our bot is designed for focused, factual information delivery based on its programming. The Bot is not pulling any new information from the internet or being actively trained, it is answering your questions via a pre-programmed decision tree. If you're interested in learning more about the decision tree the JusticeJourney Bot uses, check out cloud.google.com/products/conversational-agents
Our Commitment to Your Privacy: Data Storage
JusticeJourney is designed with your privacy as a priority.
- The JusticeJourney Bot does not ask for, collect, or store any of your personally identifiable information (PII) such as your name, address, specific case details, or contact information through your chat interactions on this website.
- The conversations you have with the bot are processed by Google Dialogflow (the technology powering the chatbot) to understand your questions and provide responses based on its programming. These interactions help the bot match your queries to the information we've prepared. You can review Google's general privacy policy for their services.
- We do not maintain records of individual chat sessions tied to your personal identity. Our aim is to provide an anonymous way for you to get information.
Important Disclaimer (Reminder)
The information provided by the JusticeJourney Bot, and all content on the JusticeJourney website, is for general informational purposes only. It is not legal advice and should not be taken as such. Every legal situation is unique, and laws can change. For advice on your specific situation, you should always consult with a qualified attorney. The JusticeJourney Bot is a tool to help you understand your rights and options, not to replace professional legal counsel.
We Value Your Feedback
JusticeJourney is a personal project aimed at helping our community. If you have feedback on the chatbot or any part of this platform, we'd appreciate hearing it (though we don't have a formal feedback mechanism built in yet, this is a goal for the future!).